Good communication is key to a supportive and collaborative relationship between the academy and the home. In this section, we hope to make that process as smooth and as simple as possible. We know that you appreciate how busy the academy’s working environment is and that most staff work to strict timetables. Between the hours of 08:15 and 16:00 the vast majority of us are working with children. Whilst we always endeavour to respond to queries in a timely fashion, clearing emails and responding to telephone queries can take time.

We regret, we cannot accommodate unarranged appointments. If you need to see someone urgently, please telephone the switchboard and ask for the appropriate member of staff. We will endeavour to arrange a mutually convenient appointment at the earliest opportunity.

  • We aim to reply to all written communication within 48 hours
  • We aim to reply to all telephone communication with 24 hours.

To ensure your communication is answered as quickly as possible, it is important to direct it to the most appropriate person.

Academy Opening Hours

During term time, we are open as follows:

  • 08:00 – 15:45 Monday to Thursday
  • 08:00 – 15:15 Friday only

Tel 01473 742315

Members of the general public who wish to report matters concerning our students or the school buildings/grounds, should contact the PA to the Principal, Mrs L Cooper, in the first instance. At other times and when the academy is closed at weekends or school holidays, please email Your query will be sent to the most appropriate member of staff, who will respond at the earliest opportunity.


Richard Williams – Interim Executive Principal

Westbourne Academy
Marlow Road
Ipswich         IP1 5JN

General Enquiries:

Absence from School

To talk to us about past, present or future absence please call 01473 742315 and select the option for absence or email

Applying for a School Place

To talk to us about school places at Westbourne for your child, please call Mrs Fry on 01473 466115 direct or email

Our postcode is IP1 5JN, and our main entrance is located on Marlow Road.

There are both vehicle and pedestrian visitor entrance gates at the front of the academy, and there are dedicated visitor parking spaces identified (including two disabled parking spaces).

All visitors must report to reception on arrival.

There is also a large secure parking area to the west of our site, with the entrance near to Whitehouse Juniors school. This area is accessible to staff only during school hours, but is available for those hiring our facilities in the evenings and at weekends.

Pastoral Queries

For non-urgent, day to day matters, the first point of contact between home and school is your child’s form tutor/s. For urgent matters, please contact your child’s Pastoral Lead or Head of House.


Pastoral Lead – Mr K Jackson (01473 466172)

Head of House – Mr M Agate (01473 466143)


Pastoral Lead – Ms S McKnight-Shaw (01473 466101)

Head of House – Mr D Payne (01473 466109)


Pastoral Lead – Mrs M Jones (01473 466169)

Head of House – Mr A Durrant (01473 466168)


Pastoral Lead – Miss E Clarke (01473 466170)

Head of House – Mr C Arrow (01473 466102)

Emails can be relayed to your child’s Pastoral Lead, Head of Year or subject teachers. Send your email to and state your child’s full name and the name of the person you wish to contact. They will respond to your email within 48 hours unless it is of a safeguarding nature in which case they will come back to you as soon as practicably possible.

Safeguarding Queries

Mrs R Green – Alternate Designated Safeguarding Lead (07789 926352)

Mrs C Clarke – Designated Safeguarding Lead (07850 922577)

Mrs K Jacobs – Deputy Designated Safeguarding Lead (07850 922641)

Exam Queries

Mrs A Fulcher – Exams Officer (01473 466108)

Meet the Staff

Please follow this link to find out more about the staff at Westbourne Academy.